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SEO - Leaning Towards The Audience




A few short years have passed and SEO is no longer the same as what it was before. This time the trend is shifting to a more different approach as compared to what it was last year. Now, getting good ranks cannot be done just by relying on proper use of keywords. It used to be all about getting your website clicked. But today, search engines find user interaction more important than using proper keywords. Search engines would want to know whether these websites are able to deliver what users want.


SEO must now focus on providing better user experience. Indeed, having original content is the key to getting good ranks. However, it’s not enough. The content should not only be unique but also something people would not only read but also share to others. It must have the necessary information and holds its weight in the eyes of search engines. The last thing that matters to content is to make it useful to users.


These days, size matters when it comes to web content. Longer articles tend to perform better in search as compared to short ones. Longer articles then to generate more traffic and receive higher ranks in SEO, especially when it comes to competitive terms. This is because they have more words that can be used in ranking websites. People also have the tendency to share longer and informative articles on social media.


Though images aren’t as vital as written content, it is still valuable. It is even more valuable if the image is unique. It’s valuable because it helps the site stand out. The website would receive better ratings from Google and other search engines if the unique image is used together with unique written content.


Because this is the age of smartphones, websites should now optimize for mobile. The website must be searchable when using mobile phones. This is an important thing because most people today do their search on mobile phones. This would also boost the website’s reputation amongst search engines. Any website or businesses that is not optimizing for mobile will be losing a huge opportunity.


Now, the experience of audiences’ is important to SEO. Before, SEO professionals would focus on optimizing websites so that they would be seen by users. Now, everything is different. It is important to optimize websites in accordance to what visitors would want to see.


Denver Colorado SEO should understand that optimization is not all about getting good ranks. Optimization is not all about making money. SEO exist because it is meant to help the audience have a good experience. The efforts to make the website rank high will be all for naught if the audience would leave after seeing how horrible the site is.


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Things To Know About Cannabis Drug Testing



Cannabis (marijuana) is one of the extremely addictive illicit drugs of abuse within the United states of america. Based on National Survey on Drug Use and Overall health (NSDUH), there were about 2.2 million persons aged 12 or older who utilised marijuana for the first time within the previous 12 months in 2008 averaging six,000 initiates every day.



Cannabis is among the five drugs tested for in regular NIDA authorized drug tests, 'SAMHSA-5'. The principal psychoactive substance in cannabis is Delta-9-TetraHydroCannabinol (THC), although numerous other cannabinoid compounds are present in it. Cannabis can be detected even following a extended time of abuse as THC remains inside the fatty tissues from the body and enters steadily in to the blood and urine. The prevalent approaches of cannabis drug testing are-



Urine testing:



Urine testing could be the typical test technique as it is least high-priced. Urine tests supply benefits inside minutes. Even so, lab verification is required to obtain precise outcomes. They may be usually used at home by parents to track their children and by employers at workplaces to detect their workers. Cannabis may be detected by urine drug test for three to five days and at times as much as 30 days according to the amount of cannabis abused. The initial test cutoff concentration is 50ng/mL and confirmatory cutoff concentration level is 15ng/mL for its metabolite- Delta-9-tetrahydrocannabinol-9-carboxylic acid.


Hair testing:



Cannabis abuse can also be detected with hair testing system, which is somewhat high priced than urine tests. Hair tests require a sample of hair regarding the diameter of a pencil and 1.five inches lengthy to detect cannabis abuse. Hair tests can detect cannabis abuse over a longer period for up to 90 days. The initial cutoff concentration in hair is 1.0pg/mg and confirmatory cutoff concentration for cannabis metabolite Delta-9-tetrahydrocannabinol-9-carboxylic acid is 0.05 pg/mg.


Blood testing:



Blood tests would be the least typical techniques of testing, as they're quite expensive. Cannabis blood tests give accurate final results. The detection period of cannabis inside the blood is up to 24 hours and it might be detected for any longer period in a frequent user.

Cannabis is considered because the most typically abused illicit drug inside the Usa. Its early detection results in prevention of cannabis abuse. For that reason, it's extremely important to know concerning the drug testing methods, which you are able to use to detect the presence of cannabis in your dear ones.



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House In The Philippines


With the most variety of malls within the Philippines including the greatest mall in Asia, SM is actually a pioneer in producing progress. Over the years, SM malls have turn into the preferred place for buying, exciting, relaxation and recreation for the loved ones - generating SM malls their second property.


With this reality, SM Improvement Corporation (SMDC), a fast-rising residential house developer committed to bring what men and women appreciate most about its malls to its residences. SMDC of SM Residences houses that have everything a cosmopolitan life style requires, giving your loved ones far more causes to smile - premium places close to SM Malls, a distinct character for every single community featuring top-notch amenities, available in cost-effective financing plans and quite a few communities to chose from.


Chateau Elysee is usually a condoville with 6 condominium clusters, d close to SM city Bicutan in Paranaque. Charming, accessible and cozy, it's full with very first class amenities, with courtyards, promenades and clubhouse - all create in an enchanting French - Mediterranean style.


Mezza Residences Connected to SM City Sta. Mesa is an exclusive Sybridge, Mezza Residences can be a 4-tower condominium that provides spacious living using a relaxing architectural design and style that combines photos windows and high ceilings. Located within the heart of Sta. Mesa, it really is close to service retail outlets, cafes and specialty shops.


Lindenwood Residences - Only 5 minutes away from Alabang straight accessible in the South Luzon Expressway by means of the Susana Heights exit is Lindenwood Residences, a village with quaint tree-lined lanes and white picket fenced houses reminiscent of American nation living. It is close to central business enterprise districts, industrial centers, schools, overall health auto facilities, sports clubs and golf courses.


Grass Residences - Behind SM North EDSA is Grass Residences, a 3-tower condominium complex connected towards the mall by means of an exclusive bridgeway. With its distinctive Green Architecture, Grass REsidences is designed to possess lush greens, free-flowing air and a host o first-class amenities - 5 swimming pools, 6 badminton courts, 2 tennis courts, 2 indoor basketball courts, covered playground, fitness center, pavilion and cabanas.


Berkeley Residences is positioned inside the bustling student hub of Katipunan Avenue, appropriate across Miriam College and Ateneo de Manila University, and near UP Diliman. A stylish new address excellent for students, pros and starting households, it isi full having a lap pool, Student Lounge, table tennis, health club, and is close to restaurants and purchasing centers.


You will find much more of these types of residences, you have to look at with smsresidences dot com for additional facts

Residences with a touch of class that offer safety, comfort along with the rewarding life style that you simply deserve. That is life at SM Residences. Find out a world of Smiles these days.

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Important Guide When Investing For A Home In The Philippines



The Philippines, in current years, has been hailed as one of Asia's hottest markets for genuine estate investing, and investing within a property in the Philippines has grow to be among the list of most attractive investment automobiles now. That is due, in massive part, for the rapidly growing Philippine economy coupled using the fact that Philippine house costs are among the lowest in the Asian region. Due to its investment viability, it is projected that a lot more foreign investments are expected to come in to the nation. And as foreign investments rise, the want for foreigners to establish a dwelling inside the Philippines also rises.


Since foreigners will not be permitted to own land in the Philippines, housing possibilities are restricted to condominium and townhouse units. Nevertheless, prior to you make a decision to invest on a Philippine home, it could be prudent to take stock and think about the following guidelines.


Define your objective


Very first and foremost, ask oneself what your objective is in purchasing actual estate within the Philippines. Do you plan to reside within the Philippines along with your family for any considerable amount of time? Or will you simply be travelling for the Philippines just to periodically oversee your enterprise? The answers to these concerns will identify the kind of house investment which you must make.


Recognize the Place


It is very advisable to reside close to your place of function. Apart from the convenience it offers, this also allows you to prevent the sometime monstrous visitors Metro Manila is recognized for. Besides the practicality it offers, living exactly where you work also permits you to delight in the leisure and entertainment solutions that the company or industrial location delivers. Additionally, establishing a residence within the Philippines inside a very urbanized and/or commercial region gives you a improved return on your investment.


Pick a developer


The Philippine building boom has noticed a number of housing alternatives getting made out there to locals and expats alike. A number of developers have joined the home improvement bandwagon, from the small-scale developers towards the big house moguls with house offerings ranging in the pretty economical to the far more upscale projects. The projects will differ when it comes to excellent, place along with the target industry. We advise that you just decide on a trustworthy house developer to ensure that that you are assured that you simply get value for the funds and you are treated with utmost integrity.


Financing the acquire


Because of the much enhanced economic atmosphere, a number of financing solutions are now created out there to would-be investors and residence buyers. Many home developers supply pre-selling rates which might be anticipated to appreciate once the project is completed and turned-over, providing investors a larger rate of return. Even down payments is often paid on instalment basis, at zero interest. Financing can also be produced obtainable either via an accredited bank or in some instances through in-house financing by the home developer. With rates at a really desirable low, it isn't surprising that loads of investors take the financing route to finance their true estate investment.


Seek advice from a licensed genuine estate broker


Consult a licensed Philippine true estate broker. The genuine estate broker profession, in current years, has been professionalized and all legitimate actual estate brokers are now licensed by the Philippine Skilled Regulation Commission. Licensed real estate brokers undergo education and certification which make them qualified and competent to give you advise and allow you to opt for the home that could suit your way of life needs. As a caveat, steer clear of dealing with unlicensed agents lest you end up you discover yourself


Owning a home in the Philippines will prove to become one of the finest investments that you will make. Plus the soundness of that Philippine property investment will rely tremendously on what variety of home you get, where the home is positioned and who you seek the advice of with to help you make the proper investment decisions.


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Things To Consider When Looking For An

Online Poker Sites


On the net poker game internet sites have turn into a growing number of common nowadays as a casino establishment option. They're a convenient way of playing a range of poker games in the comfort of the own property. poker sites make virtual poker games readily readily available towards the newbie and sophisticated poker player alike. On the other hand, there are some things 1 really should contemplate when trying to decide on the ideal poker web-site in which to play this entertaining game. Security is one important issue to think about when seeking to play poker games on-line and researching the website ahead of time may possibly make your poker play a little safer than if you have been to simply jump right in with out a second believed.

Secondly, yet another issue that a prospective on the web poker player should look into with regard to an online poker internet site prior to beginning play is very good odds as individuals who play this game on the internet for income are looking to win. A third point to look for inside poker internet sites relates to the sort of poker games that the web-sites are offering. Lastly, it really is generally fantastic to perform some analysis with regard to what the betting limits might be before deciding upon an poker website which you would prefer to use.

As internet safety is becoming a additional serious concern as of late, it is actually very critical to understand how your revenue might be exchanged prior to, in the course of and just after the poker games and what economic data you will have to give out in an effort to play poker online. In a globe where world wide web scams are overly present, it really is critical to make positive that you just are using an poker web page which is a safe website. Therefore, it's important to know in advance that your economic info won't be transmitted in such a manner exactly where there could be an opportunity for somebody to get a hold of it and use it inside a wrongful manner. Checking into all accessible safety attributes before beginning to play poker on a specific website is definitely a wise move and one which I extremely recommend that you just look into.

Yet another point to look for when picking out a particular poker site before playing this fantastic card game is what style of odds are going to become present in the on-line poker game. On line poker is an excellent way of obtaining enjoyable and possibly making a little bit bit of dollars inside the method; however, it is critical to know what your odds are going to be prior to sitting down at the virtual poker table. You will probably be able to investigation odds by going onto the poker web-site which that you are thinking about using and seeing what they have to say around the topic. If that unique website does not post any odds details on it, then you could be superior off moving on to one more internet site that does publish that sort of data.

As you will discover several different online poker games accessible for the newbie and sophisticated on-line poker player alike, it really is critical to know what on the web poker game internet sites provide with regard to certain types of poker games. It will not do you any excellent to start making use of a poker game internet site that only hosts a couple of types of poker games, specifically if all of the ones which the website presents are ones in which you might be unfamiliar with. Consequently, it really is very best to study the poker site prior to starting a poker game in order that you understand what form of poker game will likely be played. Should you be unfamiliar with all the variety of poker game becoming played but still desire to give it a shot, why not try taking a look at some other websites that describe the kind of poker game that is becoming played in your chosen web site. By undertaking a bit analysis you can be able to brush up on the guidelines of that unique game thereby rising your odds of winning.

Given that a lot of folks possess a set quantity in mind that they want to spend on entertainment such as on the web poker playing, it truly is important to have a look at different on the internet poker game sites to find out what their betting limits may well be before using a poker web page. By browsing different poker internet websites you might be able to decide which web site ideal fits your signifies. By undertaking just a little analysis up front you might be able to find out irrespective of whether you should use that unique website or if one more poker gaming internet site is a lot more your speed. Thus, checking out the betting limits prior signing on having a unique on the net poker game web-site is highly advisable for poker players wishing to play on the internet.

For the reason that applying the world wide web to peruse diverse online poker game internet sites will only let you know a lot, you should also take into consideration asking for suggestions from family and friends members. For those who know any close friends or members of the family that play poker on-line for entertaining, you must inquire irrespective of whether or not they have any recommendations regarding the superior on the web poker game web-sites. This will permit you to gain insight into what web sites host the most beneficial odds, what ones have the reduce betting limits and points of that sort. It's also a superb way of discovering out irrespective of whether these individuals have had luck using a unique website or have been not so lucky with regards to winning on yet another on the web poker game web page. Recommendations are an awesome way of retrieving some background information and facts prior to getting settled with 1 particular poker site. Constantly think about your selections before deciding upon a web-based poker web-site for the reason that there will probably be ones that happen to be far better than other sites.

These are just several issues to consider when looking to locate the ideal poker web site. If you take these recommendations into consideration, probabilities are that you will locate the perfect poker web-site that may make all of your gaming dreams come accurate. To be able to have a look at this, just click here: This Blog.

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Cause Of Deafness 

 

There are actually fairly a few innovations that came about due to the fact some of the participants have been deaf. You are able to frequently see these innovations in on a daily basis life and you may well even use a number of them oneself devoid of knowing where the notion came from. This ought not be unexpected offered that pretty much ten percent of individuals are either deaf or hard of hearing.


Actually, some level of deafness affects about twenty-two million US citizens and they're spread fairly evenly more than the entire spectrum with the population - men, ladies and young children; young an old; black and white; upper and decrease class. Some were born with deafness and other individuals developed it as the consequence of an accident or by way of old age or various other methods too.


I'd prefer to give a number of situations of how folks struggling with deafness have influenced our everyday society.


The huddle in American football is not performed only in order that the opposition can't overhear approach, typically they may be rather far away. It was first arranged by a college for the deaf, for the reason that otherwise the captain would have had to shout, which obviously would have already been overheard by the opposition quite a long way away.


Should you like baseball, then you definitely may have heard with the Cincinnati Reds. Well, it was their deaf centre fielder, William Hoy, who started all the hand signals that you just now see in each baseball game.


Shorthand is perhaps not utilized so much now because it as soon as was, however it utilised to be indispensable on a secretary's curriculum vitae not pretty extended ago. It was or nonetheless is viewed as the only technique to take down conversations at, say a board meeting verbatim. Shorthand was also invented by a deaf person, namely John Gregg.


Most deaf persons use sign language, which is known as signing. It is a shame that just about every spoken language developed its own sign language, to ensure that deaf people today did not have the initial truly international language, but there's a lot of even though in that path. Signing may perhaps grow to be the very first really internationally understood language.


Scuba divers had been quickly to pick up on the usefulness of signing and it is extensively employed by divers around the globe. Scuba or deep sea divers do use an internationally acknowledged set of signals.


Becoming deaf is recognized as a disability and rightly so, but imagine what the globe of music, or perhaps the Western planet itself, could be like if it had not been for Beethoven? He was totally deaf when he wrote the Ninth Symphony.


Alexander Graham Bell was not deaf himself, but he was operating on a strategy to help his deaf wife when he invented the telephone. He had also helped teach deaf youngsters as well.

Eric Clapton and Peter Townsend of your former band 'The Who' are deaf, as is Brian Wilson from the Beach Boys. It just goes to demonstrate that deafness does not exclude you from any occupation. Deafness is a disability, but many deaf men and women have shown that their hearing impairment will not be going to ruin their lives.


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Important Factor When Writing An Essay



 

By far the most widespread mistake of a student writer is her being prone to write about things she doesn't know, doesn't completely understand and doesn't even have interest on. The initial among the recommendations for writing essays - enhance writing speed should be to come across a subject you'll be able to easily create about.


Research is usually a important stage in writing an essay. When you are not interested on your subject, you can find it tough to learn something about it. Writing is also a studying method. After you currently have a topic in mind, take some time for you to narrow it down to make a much more specific discussion. Jot down your ideas on a piece of paper or almost certainly on Notepad. By carrying out so, you get to formulate a rough idea of what you desire to create about. 

Research on these suggestions to create a suitable topic you'll be able to operate on. You may now take note of some additional information you can use inside your essay.


The most important step amongst these guidelines for writing essays - boost writing speed is organizing your suggestions and investigation components by producing an outline. This tip does not only increase your writing speed. Additionally, it aids you produce a clear and concise essay.

You are able to already start out a rough draft of one's essay now that you simply have an outline to follow. Another crucial advise among these strategies for writing essays - increase writing speed, is to concentrate on the outline and let your ideas flow without putting too a great deal attention on grammar, sentence structure, punctuation and other technicalities just however. You are able to proofread your draft right after you might have completed writing.


In the event you encounter some extra tips as you were writing, jot down these suggestions on a separate piece of paper and continue following the outline. It is possible to always add these new inputs later soon after you have finished your 1st draft. Apart from, you could nevertheless need to brainstorm on these further tips ahead of applying it in your essay.


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 What Are the Use Of Steroids
 

Steroid


Steroids are chemical compounds consisting of 3 fused benzene rings that happen to be fused with each other and are arranged inside a specific way. Steroids are frequently taken as drugs for therapeutic and ergogenic purposes. They're official identified as Anabolic Androgen Steroids (AAS) in the United states. Anabolic steroids have been first synthesized and studied in 1932.

All-natural steroids are developed within the body from cholesterol taken in by diet. Other steroids are testosterone, dihydrotestoseterone, estrogen, cortisol and progesterone. These have a variety of functions in human physique associated to gender. These steroids also produce anabolism in the body and testosterone control masculine features of human physique.


Anabolic Steroids


Anabolic steroids are a type of steroid that we usually known as just 'steroids'. These steroids are synthetic steroids which imitate the impact of natural counterparts. They promote protein production. Use of Anabolic steroids increases growth rate of bone and muscle tissues. It increases appetite and masculine functions inside the physique.


It alters the natural testosterone production inside the body. Limbic hair growth increases. Voice from the host deepens and becomes additional masculine. Facial hair and pubic hair develop quicker, puberty occurs swiftly, ahead of age. In females facial hair get started to appear and their voice becomes much less feminine more than time.


Steroids in Sports


Steroids are sometimes applied by athletes and sportsmen to improve their efficiency in incredibly brief span of time. Use of steroids boost their stamina and capabilities. For sportsmen these drugs work like dream. There are quite a few by which Anabolic steroids is often taken; very first along with the most extensively made use of 1 is taking them orally. Secondly liquid steroid are taken by injection in to the muscle tissues. Third way is through skin patches, which slowly release the drug in blood by means of skin


Steroids for sale are not out there from drug retailers simply. Its use has been banned by most specialist sports clubs and organizations. While, a number of the sports associated organization allow their use in small doses under supervision of physicians.


Steroids for sale


Steroids are illegal to use for sportsmen taking component in international sports events, like Olympics. Their use is considered cheated by the international communities. This can be resulting from the truth that after utilizing steroids, a single could make super human records.

Sale of steroids is banned in some parts of your globe but their effects on the physique make them incredibly desirable for sports personnel and body builders. They may be usually sold in the black industry. You will find also drugs that are counterfeit but are sold at high rates due the demand.


A single can also buy steroids on world wide web rather quickly.


Unwanted effects of Steroids


Steroids are proves to be quite harmful to well being. They develop numerous wellness complications even at incredibly young age. These involve hypertension (unusually high blood pressure), appearance of acne marks of face. Presence of higher amounts of steroids in body can trigger early hair fall in male and female alike.


These unwanted side effects of anabolic steroids are because of prolonged use of higher dose. If utilized inside a controlled manner they're incredibly valuable. They're also made use of for curing disease. Use of even minor quantities by sportsmen is banned in international sports community. This act is named doping in sports.


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Purchasing a software Online?

 

1. What determines the software price tag? Is it Per Seat or Per User or Per Processor?


The price of software program is determined in a lot of techniques. The two most popular methods are Per Seat or Per Concurrent User. Per Seat is determined by how many seats in your business enterprise are going to be working with the computer software at any provided time. On the other hand, Per Concurrent User is based on a set quantity of customers that can access the software program at 1 time. (Example: concurrent users implies a program using a license for five customers is often installed on one hundred machines but only a maximum of five men and women can make use of the technique at once.) Per Processor is calculated on how quite a few machines (PC's or servers) the software is going to be running on. Numerous larger enterprise application applications use this process to ascertain their costs.


2. What types of on-site services are integrated inside the acquire?


Quite a few applications that happen to be greater in value ought to involve some quantity of on-site solutions or support. If it will not, make sure that both (service & assistance) are built into your contract before purchasing. But, beware that this is the area where companies make most of their profit. Some companies count on your returning with requests for customizations of the software program. Now that you have the computer software and have spent significant time purchasing hardware and dedicating resources, they know you are already "half way inside the pool"; they also know that you will have trouble refusing to pay extra money to get what you want. These solutions can incorporate anything from training classes, customizations, or help with installation issues. In the case of local application companies, keep in mind they really should automatically provide some sort of on-site solutions (at a minimum) before purchasing. This can only help to streamline your implementation process and increase the likelihood of your success, with the added benefit of a greater return on investment (ROI). Who wouldn't like to have that?


3. Is there a guarantee of satisfaction with their computer software?


This is most widely overlooked when purchasing software program. Sometimes unsatisfied users will expect a refund after deciding that it is not what they want. My experience has been that once the developer receives payment for application, it can take next to a miracle to get a refund of any kind. Prior to purchasing your next piece of computer software, be sure to find out their return policy and number of days that you can have the software program in your hands and still be able to send it back to get a full or partial refund. With custom-developed application it can be even trickier for the buyer, you will need to build this into the contract before work begins. It goes without saying how important it is to ascertain this up front in case you change your mind.


4. What is the turnaround time for getting "bugs" fixed?


Some companies will say that they will fix software issues as soon as you find one. There are others that will compile the list of "bug" fixes and release it on a scheduled basis convenient for them. This can happen either monthly, bi-monthly, quarterly or yearly. Neither path is better or worse, as long as you are dealing with a reputable software program company that stays true to their word. Knowing this before purchasing the software program allows you to better handle your software end-users and enables you to provide a more accurate time frame of when your users will see changes or have their issues resolved.


5. How often do system updates go out and do they notify customers?


This is another widely overlooked key item. There are two lines of thought that companies can use for updating customers. The company might decide not to notify its customers at all when updates rollout. They may think that if the customer has a problem they will contact them. At that time would they inform the user of an available update? Beware of this technique of service, or lack there of. Steer clear of companies that do not provide this as an option to their clients. The second line of thought would be for the company to notify its customers regularly about updates. They may also offer an option of including the customer on a mailing list. In this case be sure that they have multiple contacts which can be around the email distribution list so that everyone who must know will not be left out of communications loop. If the software company doesn't offer either one of these options, you might want to reconsider your decision.


6. Is the proposed computer software scalable in design?


Computer software that is scalable in design simply suggests that it can easily grow with your business, at minimal cost to you. Factors incorporate end user customizations, current database structure, and inputs and outputs like reports, and connectivity to your other database systems. Scalability is very important for small businesses, because they are dynamic in growth. No 1 wants to jump through hoops of testing, development, customizations, and training, to acquire software only to find out a year later that you have outgrown it and you need to replace it. With proper planning at the time of acquire only you can increase your chances for a successful application experience.


7. Can the method be customized to meet your business needs?


If you require customizations to the application to meet a specific need, a good rule of thumb is that it need to be no more than a 1/3 of the cost of the software program value. Never forget that several times computer software companies will negotiate with you on customization. As a customer any computer software company worth your time must want to keep you happy. In some cases there may need to be some give and take by both parties. A good rule of thumb would be to always discuss your needs with management directly. Gatekeepers tend to drag their feet at times. Purchasing application knowing that you will need to make major changes really should be a sign that you really need to take a step back and look at all of your options including: in-house development, outsourcing, and partnering with software program developers to cut the price tag.


8. What are the typical hurdles that you can expect with your planned installation?


No matter what generation (e.g. 1yr 2nd version, 10 yrs 4th version, etc...) the software is currently in, the software company should really at least be able to warn you of the hurdles that they have experienced in implementations they have done. If not, this should raise a red flag for you. The software company must be keeping track of this type of information, especially if they are constantly attempting to improve their products. You will find that they sometimes run into the same issues 2 or 3 times before they take notice and take action to investigate and resolve it before future installations.


9. What are the hours of help and how does their assistance department operate?


Whether you are across town or around the other side of the world, if you need help and help is not available to you, the only option might be to take the method down for an unknown length of time and wait for help. Before getting married to a computer software company by purchasing their product, find out where the company is located and if the company has what I define as a "passive" or "active" customer support method. Follow up with pointed questions like, "Will you only return my call at certain hours of the day?", "Will I have to leave messages and wait at the phone for your callback?", "Will I have a direct callback from a representative or will I be reassigned to someone different every time I call?". Finding this information out earlier rather then later need to give you peace of mind when an urgent situation or quick answer is needed.

10. Ask if there is a list of items that have been requested to be included within the next update of the software. If possible also request a date of completion for the items on the list.


Before they say no, put them at ease by letting them know that your goal is to find out what features they might be including so that you can plan ahead for your company. Chances are that if someone requested something, you will also be able to make use of this feature. Also obtaining this list will benefit you in three other ways:


1. If you know that a feature is forthcoming, you can notify users beforehand and seek feedback from them on whether this is something they would like also.


two. If the item around the list is something you need, be sure that you make it known to the gatekeepers, with emails or phone calls to the application company to guarantee your item is not lost in the shuffle. This happens more than you may realize.


3. When you are offered such a list, review it carefully. You should really be able to figure out the direction that the computer software company is going. Are they on a path dictated by their client requests? Are there frequently little items which might be minor in nature on the list? (could be negligible depending around the application) or Are there obvious items on the list? (If this is the case their testing practices may need to be reviewed to your satisfaction.) Or are they adding items in an effort to get you to obtain add-on items that you will never use?


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